Note: After completing the website registration process, you’ll come to a page with a “Pre-Register with TMOP” link. Click this link and follow the prompts to submit your Patient Information.
Express Scripts is one of the nation’s leading prescription benefit managers, processing more than 400 million prescriptions annually and serving the needs of one out of every six people in the United States.
With Express Scripts:
- You can fill new prescriptions by mail and order refills by mail, by phone, or online.
- Your prescriptions are mailed directly to the U.S. postal address you specify, including APO/FPO and U.S. Embassy addresses.
- Standard shipping to U.S. postal addresses is free.
Helpful phone numbers for your Express Scripts needs:
- Express Scripts: 1-866-DOD-TMOP (363-8667)
- Express Scripts fax # (Providers Only): 1-877-895-1900
- TDD (for the Hearing Impaired): 1-877-540-6261
- Overseas (for members and families outside of the 50 United States and it's territories): 1-866-275-47321
- Visit the RAPIDS Site locator to find the nearest ID Card facility that can validate your information and update your ID card if needed, or
- Call the DMDC Support Office (DSO) Toll Free at 800.538.9552.
Q: If my prescription is NOT a compound or controlled medication, do I have to speak with a customer service representative to order a refill?
A: No. While you can always order refills from a customer service representative, you can also order refills through Express Scripts’ Integrated Voice Response system (IVR) at 866.DOD.TMOP (866.363.8667) or through Express-Scripts.com.
Q: Can I mail in my NMOP refill label, even though my prescription was originally filled by Medco?
A: Yes, as long as your prescription has not expired, Express Scripts will honor the NMOP refill label. You can mail your refill label to:
Q: The prescription for my refills has expired. What do I do?
A: Follow the same procedure for getting a new prescription from you doctor and mail form with prescription for refills to:
Express Scripts
P.O. Box 52150
Phoenix, AZ 85072-9954
Q: Can I use Express Scripts’ website to order refills?
A: Yes, as long as your prescription has not expired.
Q: Who can I call with questions about the TMOP program ?
A: Call the numbers below for fast and friendly assistance.
- Within the United States Toll-Free, 866.DOD.TMOP (866.363.8667)
- Outside the United States Toll-Free, 866.ASK.4PEC (866.275.4732)
- TDD If Your Hearing Is Impaired Toll-Free, 877.540.6261
- Log on to Express-Scripts.com and follow the prompts to print a prescription order form.
- Mail your completed order form, your written prescription and payment (by credit card [preferred]; or by check or money order made payable to Express Scripts) to the address shown on the form.
- Log on to Express-Scripts.com and follow the prompts to print a prescription order form.
- Mail your completed order form, your written prescription and payment (by credit card [preferred]; or by check or money order made payable to Express Scripts) to the address shown on the form.
- You are currently taking a Controlled Substance.
- You are currently taking a Compounded Drug.
- ***** You can access TSRx when your OHI benefits are exhausted or if the medication is not carried on the OHI formulary (list of available medications.)
- If an eligible beneficiary has a pharmacy benefit under some OHI (or “double coverage” as it is sometimes called), you must use up the other insurance’s pharmacy benefit before you may use the TRICARE prescription benefit in either retail pharmacies or the mail order program.
- Medicare HMOs, the Federal Employees Health Benefits Program (FEHBP), and any Medigap supplemental insurance plans that include a pharmacy benefit, fall into this category.
- Under the double coverage rules, the other insurance is the primary payer, and TRICARE is the secondary payer. This isn’t a new rule. The law has stated for some time that TRICARE must be second payer to other insurance coverage.
- This doesn’t just apply to pharmacy benefits, but to medical or surgical services, as well.
1-877-DOD-MEDS (1-877-363-6337) is operational from 7 a.m. to 11 p.m. Monday through Friday , Eastern Time, (except holidays).
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Last Updated by p38bob on 05 December 2009 at 1824p> © Copyright 2009 Robert V Clements, Brig Gen USAF ret. All Rights Reserved.